About NOX Customs Brokers Inc.

Who we are

NOX Customs Brokers Inc. is a customs brokerage licensed by the Canada Border Services Agency (CBSA). Our specialists hold the Certified Customs Specialist (CCS) designation from the Canadian Society of Customs Brokers. We serve importers of every size, from small businesses importing their first parcel to large companies with regular shipments, as well as freight forwarders and e-commerce sellers.

We know the trade documents of suppliers in China, across Asia and around the world. We talk with you in English or Chinese and deal with CBSA and other government departments on your behalf, so language and procedure never hold up your goods. Whatever the port of entry and however your goods travel, one team follows your shipment through to the end.

Who we work with

• Manufacturers, wholesalers and retailers: regular imports of raw materials, equipment and finished goods.
• E-commerce sellers: clearance of stock shipped to marketplace and third-party warehouses.
• Freight forwarders and logistics companies: we clear your clients' goods as your partner broker.
• Non-resident importers (NRI): foreign companies with no business presence in Canada importing as non-residents.
• First-time importers: we take you step by step from CARM registration and the POA to your first entry.

What we believe

• Get it right before the goods arrive. Most border delays and penalties start with a wrong code, a missing permit or an unclear invoice. We check first.
• Explain, don't just file. You should understand why a duty rate applies and what CBSA expects from you as the importer.
• Clear pricing. You know our fee before we file, with no hidden charges.
• Fast response. Call or email and a broker who knows your file answers quickly and accurately, in English or Chinese.

How to get started

1. Contact us. By phone, WeChat, email or the online form, tell us what the goods are, where they ship from and how they travel.
2. Sign the authorization. Sign a Power of Attorney (POA) and link your CARM account to us. For non-resident importers we help with the NRI steps.
3. Send the documents. Once the goods ship, send us the commercial invoice, packing list and bill of lading.
4. Entry and release. We check the HS code, duties and taxes, file with CBSA, and our system notifies you automatically when the goods are released.

Technology we built

We developed our own customs software, with strong built-in self-checks and warnings that catch common errors before we file, reducing rejections and examinations caused by declaration problems. To make HS codes and duties easy to look up, we also built AskDuty.com, a free calculator that lets anyone estimate Canadian duty and GST and look up HS codes in English, French or Chinese.

Where we are

We are based in Toronto, Canada. Office hours are Monday to Friday, 9:00 to 17:30 Eastern Time. We clear goods at every Canadian port of entry.